More interested in securing the interest of the public, Police Minister Fikile Mbalula launched the #MyPoliceStation campaign calling on South Africans to report crime and service delivery issues through Twitter.
Mbalula who has reiterated his intentions to squarely face the security issues in the country said the social media campaign was meant to put South African residents first.
Mbalula has launched a #MyPoliceStation campaign meant to put “people first”, as the Batho Pele government principle demands of all civil servants.
The police ministry said in a statement that the campaign is critical, as many people visit police stations in distress.
“This campaign has been motivated by many cases reported to me, in particular, the case of Constable LC Phaswane of Sandton police station, who used state resources to deal with her personal issues, while ignoring our people who came for service,” he said, confirming that disciplinary processes against the police officer have been initiated to serve as a warning to other “rotten potatoes”.
The constable, based at the Sandton Police Station, was caught on video sorting out issues with her DStv account while members of the public look on for several minutes.
She seems unperturbed that she was being watched and her conversation being recorded.
She was heard discussing two accounts, telling operators her account was giving her problems. “Ya, to be reconnected because it’s giving me problems.
You are charging me and it’s off…. No they didn’t reverse it, if they say I owe Multichoice R69 then they didn’t reverse it,” she can be heard saying.
Reacting to this, Minister Fikile Mbalula said: We will not tolerate rogue elements within our ranks – we must name and shame them.
This campaign will go a long way to strengthen the partnership between police and our people,” He urged people to continue to use the #MyPoliceStation campaign and instructed police generals in different provinces to respond to these complaints and treat them seriously.
He warns people must not use this campaign to report old cases or hoax cases. “People must report genuine cases, as scarce resources will be used to resolve these complaints, therefore people must not abuse this campaign by reporting false or hoax cases,” he said.
In a Twitter video released along with the statement, the Minister said details of the incident were needed for an optimal response.
Using #myPoliceStation please report to me on my TL or DMs about fresh service delivery issues at your police station
— RSA Police Minister (@MbalulaFikile) October 4, 2017
Mbalula hopes this campaign will go a long way towards solving service delivery challenges.